Refund policy

Casino Heights — Return & Refund Policy

Last Updated: [Insert Date]

1. Overview

At Casino Heights, we are committed to delivering high-quality products. If you are not fully satisfied with your purchase, we’re here to help.

2. Returns Eligibility

We accept returns within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Unworn, unwashed, and in original condition
  • Original tags attached
  • Proof of purchase provided

3. Non-Returnable Items

The following items are considered final sale and are not eligible for return:

  • Sale or discounted items
  • Limited drops or exclusive releases

4. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow 5–10 business days for processing, depending on your bank or provider

5. Return Shipping

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 7 days of delivery
  • Include your order number and clear photos of the issue

We will resolve the issue at no additional cost to you.

7. Start a Return

To initiate a return, please contact us:

Email: casinoheightsclub@gmail.com

Include the following information:

  • Order number
  • Reason for return
  • Photos (if applicable)

Casino Heights reserves the right to refuse returns that do not meet the above conditions.